Terms of Service
Last updated August 30, 2026
1. Who we are
Sessurely is operated by Silk Creative Labs LLC (“Sessurely,” “we,” “us”). These Terms govern your access to and use of the Sessurely website, app, and services (the “Service”). By creating an account or using the Service, you agree to these Terms.
2. The Service
Sessurely helps service professionals (“Providers”) take bookings, collect deposits, reduce no-shows, and manage clients. Providers configure their own services, prices, deposits, and policies. Sessurely provides the software; the Provider is responsible for the services they sell to their own clients.
3. Accounts
You must provide accurate information and keep your login secure. You are responsible for activity under your account. You must be at least 18 and able to form a binding contract.
4. Payments and subscriptions
Paid plans are billed in advance on a recurring basis (monthly or annually, depending on the plan you choose) through our payment processor (Stripe). Trials, if offered, convert to paid unless cancelled before the trial ends. You can cancel anytime; cancellation stops future charges but does not refund the current period unless required by law. Prices may change with notice; changes apply to the next billing cycle.
5. Deposits, no-show fees, and payouts
When a Provider enables deposits or card-on-file protection, their clients’ payments are processed via Stripe and routed to the Provider’s connected Stripe account. Sessurely charges the Provider an Appointment Protection Fee (currently 2%, capped at $10 per transaction) on those deposits and on no-show and late-cancellation charges. The Provider sets and is responsible for their own deposit, cancellation, and no-show policies and for charging clients in accordance with them and applicable law. Standard Stripe processing fees apply to charges.
Limits and risk controls. To manage risk on our platform, Sessurely sets, and may change, a maximum deposit or no-show fee amount a Provider may set, which starts lower for new accounts and increases as an account builds a clean history. A Provider may contact support@sessurely.com to request a higher limit, which we grant at our discretion. Payments, payouts and losses. Client payments are made directly to the Provider’s own connected Stripe account. Sessurely is not a party to that payment and does not receive, hold or route the Provider’s funds. Stripe determines payout timing under the Provider’s own agreement with Stripe. Costs of accepting payment are the Provider’s. Stripe charges its processing fee to the Provider on each transaction. Where a payment is refunded, Stripe does not return that processing fee, and the Provider bears it. Where a payment is disputed by a client, the disputed amount and any dispute fees are charged against the Provider’s Stripe account under their agreement with Stripe. Sessurely does not indemnify the Provider against these amounts and does not add any charge of its own to them. The Appointment Protection Fee. Sessurely charges the Provider 2% of each deposit, no-show charge and late-cancellation charge, capped at $10 per transaction, collected at the time of that transaction. Sessurely charges 0% on session payments, in-person payments, packages and gift cards. If a client cancels in time and the deposit is refunded under the Provider’s policy, the Appointment Protection Fee is returned. A client of the Provider is never charged any fee by Sessurely.
6. Refunds and cancellations
Subscriptions. You can cancel at any time from your billing settings. Cancellation stops future charges and takes effect at the end of the current billing period; we don’t refund the unused part of a period unless required by law. If you subscribe through Apple, Apple bills you and handles refunds under its own policy; request those from Apple, not from us.
Client deposits and fees. If a Provider cancels, or a client cancels within the Provider’s cancellation window, a paid deposit is refunded in full and any card hold is released automatically. If a client cancels after that window or doesn’t show, the Provider’s policy applies: the deposit may be kept, or the no-show / late-cancel fee charged to the card on file. Providers who haven’t turned on no-show protection charge nothing. A deposit or fee that is later disputed, charged back, refunded, or found to result from fraud may be reversed or withheld, and the related funds recovered from the Provider, including from held or reserved balances.
Who to contact. Sessurely processes these payments on the Provider’s behalf. The Provider sets the policy and receives the funds. Clients with a question about a charge should contact the Provider first; if that doesn’t resolve it, email support@sessurely.com and we’ll help. Card disputes go through your card issuer and Stripe.
7. Acceptable use
Don’t use the Service to break the law, infringe others’ rights, send spam, attempt to disrupt or reverse-engineer the Service, or process payments for prohibited activities. We may suspend accounts that violate these Terms or that create risk for us or our processors.
8. Your content and data
You retain ownership of the content and client data you put into the Service. You grant us a limited license to host and process it to provide the Service. You are responsible for having the right to upload client information and for complying with privacy laws applicable to you. Our handling of personal data is described in our Privacy Policy.
9. Third-party services
The Service relies on third parties including Stripe (payments), Supabase (data hosting), Vercel (application hosting), Apple (App Store subscription billing, push notifications, and Apple Ads install attribution), and messaging providers for email and SMS. The full list, and what each one receives, is in our Privacy Policy. Your use may be subject to their terms. We are not responsible for third-party services.
10. Text messaging (SMS)
If a Provider enables SMS and a client provides a mobile number when booking, Sessurely may send that client one-to-one text messages on the Provider’s behalf. These cover the appointment itself (booking confirmations, reminders, reschedule and cancellation notices, requests to confirm a time or complete an intake form, deposit and payment links, and no-show or late-cancellation fee notices), any package the client bought (when it is ready, when sessions are running low or expiring), and messages from the Provider between visits (a follow-up or review request after an appointment, a note when an earlier spot opens up, and occasionally an invitation to book again). We never sell mobile numbers and never send third-party advertising. Message frequency varies with appointment activity. Message and data rates may apply. Reply STOP to any message to opt out of texts, or HELP for help. Consent to receive texts is not a condition of any purchase. Mobile opt-in information is used only to send these appointment messages and is never shared or sold to third parties for their own marketing. Carriers are not liable for delayed or undelivered messages.
11. Disclaimers
The Service is provided “as is” without warranties of any kind to the maximum extent permitted by law. We do not guarantee the Service will be uninterrupted or error-free, or that it will prevent all no-shows or recover all funds.
12. Limitation of liability
To the maximum extent permitted by law, Sessurely and Silk Creative Labs LLC will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.
13. Termination
You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms or to comply with law. On termination, you may export your data for a reasonable period unless prohibited by law.
14. Changes
We may update these Terms; material changes will be posted here with a new date. Continued use after changes means you accept them.
15. Governing law
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Courts located in California will have exclusive jurisdiction, except where applicable law provides otherwise.
16. Contact
Questions? Email support@sessurely.com, or write to Silk Creative Labs LLC, 2108 N ST #14571, Sacramento, CA 95816.
Silk Creative Labs LLC · Sessurely